Privacy Policy The Natural Health Option
– www.thenaturalhealthoption.com.au Effective Date: 1 October 2019 (Last reviewed: 9 May 2025) This Privacy Policy outlines how The Natural Health Option (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you access our website at www.thenaturalhealthoption.com.au or use any related services ("the Service"). We are committed to safeguarding your privacy and handling your personal information in a secure, transparent, and responsible manner, in accordance with Australian privacy legislation and the Therapeutic Goods Administration (TGA) advertising code. Information We Collect We collect information that allows us to provide our services effectively and lawfully. This includes: Personal Data Identifiable details you provide when submitting forms, booking services, or contacting us, including: Name Email address Contact number Residential or postal address Any health-related information voluntarily provided Usage Data Information automatically collected by your browser or device, such as: IP address Browser type and version Pages visited Time and date of access Device type and diagnostic data Cookies We use cookies and similar tracking tools to improve your browsing experience and analyse site performance. You may opt to disable cookies in your browser settings, although some features may not function as intended. Use of Your Information We use your information to: Provide and maintain services Respond to enquiries or feedback Deliver relevant updates or notifications Improve website performance and user experience Comply with legal and professional obligations Support your client experience within the scope of our natural health services Important: No information collected is used to make therapeutic claims. Any information shared through this website or associated services is general in nature and not intended to diagnose, treat, cure, or prevent any disease. Storage and Security of Data Your personal information is stored securely using industry-standard measures. While we take reasonable steps to protect your data, no online platform is completely secure. By using our Service, you acknowledge these limitations and agree to share your information at your own risk. Disclosure of Information We may share your information: With trusted third-party service providers who assist in operating our website or delivering services (e.g. booking systems, analytics) If required by law or to protect our legal rights To prevent or investigate suspected misuse, fraud, or safety concerns We do not sell or rent your information to any third party. Third-Party Services and Links Our website may include links to external sites not operated by us. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies independently. Analytics providers such as Clicky and Statcounter may collect anonymous usage data. Their policies can be reviewed at: Clicky: https://clicky.com/terms Statcounter: https://statcounter.com/about/legal/ Children’s Privacy We do not knowingly collect personal data from individuals under 18 without parental or guardian consent. If you believe your child has submitted personal information, please contact us so we can remove it. International Transfers If you are located outside Australia, please note that your data will be stored and processed in Australia. By providing your information, you consent to this transfer in accordance with this policy. Your Rights You may: Request access to or correction of your personal data Withdraw consent to communications Ask for deletion of your information (where legally permitted) Please email van@thenaturalhealthoption.com.au to exercise these rights. Updates to This Policy We may update this policy at any time. The latest version will always be available at www.thenaturalhealthoption.com.au. Material changes will be communicated via our website or direct email notification. Contact Us For any questions regarding your privacy, contact: Email: van@thenaturalhealthoption.com.au Website: www.thenaturalhealthoption.com.au
